Cart 0

Shipping Policy

When will my order be shipped?

Please allow 3 business days for shipping. Due to extremely high volume of orders will take 3 days to process your orders, this does not include shipping time.

We process orders from 9:00 AM - 5:00 PM (PST), Monday - Friday. We do not process any orders on Saturday, Sunday or on major U.S. holidays.

Our daily shipping cut off time for standard shipping is at 5:00 PM (PST), Monday - Friday.

The checkout process on our website features built-in shipping options that are real-time, so you receive email confirmation immediately upon placing your order. Feel free to contact us for customized order summary or shipping options.

Where Do We Ship?

We proudly ship world wide! ALL AROUND THE WORLD! Ejuice Vapor is proud to ship to all 50 states and all around the world.

Estimated Transit Times

USPS First Class Mail "snail mail" 2-7 business days* in transit

USPS Priority (standard shipping) 2-4 business days* in transit

USPS Priority Mail Express 1-2 Business day* in transit

USPS service days: Monday - Saturday.

**Please Note** USPS Priority Mail Express: Order MUST be made before 1:00PM, Monday - Friday or the order will shipped the next day.

While USPS does not provide complete tracking information for orders shipped with First Class Mail, Ejuice Vapor purchases a delivery confirmation number, at our own expense; to confirm successful delivery of your shipment. Larger orders are shipped with FedEx, which offers a sophisticated tracking system. As soon as your order is packed, E-Juice Vapor sends tracking information to the email address provided.

**Please Note** If your tracking information states “Not Found,” please allow until 7:00PM PST to update on the tracking website (USPS, FedEx, or UPS). Tracking information will update on the website once the package is picked up by the courier.

What if my item gets stuck in custom?

We are not held liable for any customs seizures.

Late Shipments

We do not guarantee transit times and shipping fees are nonrefundable through us; however, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier.

UPS®: All shipping methods guaranteed*

Call 1-800-742-5877 to file a claim

https://wwwapps.ups.com/webClaims/create?loc=en_US

 

USPS: Only Priority Mail Express is guaranteed*

USPS® Customer Service

Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim

Hours of Operation

Monday - Friday 8 AM - 8:30 PM ET

Saturday 8 AM - 6 PM ET

https://www.usps.com/help/welcome.htm

How Long Will It Take for Your Package to Arrive?

E-Juice Vapor features rapid order processing with same day shipping for orders placed Monday – Friday before 5:00 pm (PST) if we have the item (s) in stock. If you wish to obtain a guaranteed delivery date, please choose an upgraded shipping method.

Incomplete Incorrect Address Submissions

Please make sure you review the billing and shipping address before placing your order. Errors in the shipping address will cause delays in transit or returned orders. E-Juice Vapor will not reship the order until it’s returned to us by the courier and customer pays the 15% restocking fee.

Lost Packages

If you believe your package to be lost, you must file a claim with the carrier. Priority shipping options are covered up to $100.